What Is Mystery Shopping?
Mystery Shopping bridges the gap between customers and brands,
elevating the quality of services you experience every day.
A mystery shopper is an everyday consumer who visits a store secretly, acting as a regular customer to provide authentic feedback.
After the visit, simply share your experience through our online survey.
Your feedback is reviewed by brands and stores to elevate their services - and you get rewarded for your effort.
Apply for a task
Visit the store
Complete the survey
Get reward
What Kind of Surveys
Are Available?
With over 20 years of expertise in mystery shopping services,
MS&Consulting has partnered with more than 1,000 clients.
We offer survey opportunities across a diverse range of industries, including dining, retail & shopping centers, beauty, banking, automotive, luxury brands, hospitality, and more.
Are There Any Requirements
to Become a Shopper?
You must be 18 or older and own a smartphone to take photos during your visit. To gather diverse and valuable consumer insights,
we welcome participants of all ages, professions, marital statuses, and backgrounds. Join us as a mystery shopper to create meaningful impact, together.
What Are the Benefits of Mystery Shopping?
Our shoppers find different kinds of value in mystery shopping visits.
Some of the most common benefits include:
- Getting paid per survey: typically $5 to $80, depending on the task
- Earning extra income in your spare time
- A fun weekend activity
- Exploring brands and services you may not have known before
- Sharing direct feedback with the brands you love
Voice of Shoppers
Becoming a mystery shopper has helped me refine my communication skills, boost my confidence, and, of course, earn extra income. I'm deeply impressed by the professionalism and reliability of MS&C. Not only do they provide detailed guidance, but they also offer clear, constructive feedback if a report needs adjustments or additional information. I look forward to participating in surveys for even more brands across Indonesia in the future.
(Indonesia) Male, 25 | Freelancer
Through mystery shopping, I get to experience the service styles of many different brands, which I find very interesting. At the same time, I have gained more knowledge about luxury brands. Additionally, this work provides a small extra income, much like a side job, making it very beneficial.
(Korea) Female, 36 | Administrative Professional
The best part is that I can participate in mystery shopping as part of my daily routine. It allows me to objectively observe service quality and staff behavior, which I highly value. By accumulating experiences from a consumer’s perspective, I’ve developed a keen eye for small details that are often overlooked, which has also sharpened my overall observation and note-taking habits.
Furthermore, collaborating with MS&C is incredibly convenient. Their clear guidelines and well-structured processes make the experience stress-free. I look forward to even more diverse survey opportunities in the future.
(Korea) Female, 38 | IT & Security Professional
It's all in the mindset, I think of it as a fun mission that I endeavor to complete on the way of my journeys daily :)!
It helps that these missions come with a reward, and feel somewhat gamified which also gives me more insight, as a consumer, into what industry standards actually intend to reflect.
(Malaysia) Female, 24 | Sr. Business Development Executive
Mystery shopping has given me the chance to experience services at retail stores and restaurants I’d heard about but never had the opportunity to visit. Plus, the ability to earn extra income is a huge bonus.
(Vietnam) Male, 28 | Corporate Employee
Join Us
Become a part of the MS&Consulting mystery shopper community to drive positive change and elevate the services around you.
Become Our Mystery Shopper
Mystery shopping has truly spiced up my life. It might sound funny, but after years in the same career, things can get a bit repetitive. Mystery shopping brought me a breath of fresh air and positive energy. Every mission is unique: from the locations and the people I meet to the specific details I observe.
Overall, it’s a fantastic side job. The flexibility is a major plus. I can choose tasks that fit my schedule without it being too time-consuming. Beyond that, I’ve discovered so many hidden gems, from great restaurants to charming bakeries and dessert shops. I’m genuinely happy I found this job and I truly love what I do.
Mystery shopping is a rewarding challenge that allows me to step out of my comfort zone and try things I’ve never done before. It’s fulfilling to know that my feedback helps businesses identify areas for improvement and grow better every day. Plus, it has opened doors for me to discover amazing restaurants and shops that I otherwise wouldn't have visited.
I have accumulated a lot of experience in customer service through participating in surveys as a mystery shopper. Every time I visit a store, I notice that each staff member is well-trained in product knowledge as well as service skills, and they always strive to turn those into actual sales results.
Through the survey process, I have the opportunity to see different aspects of the service industry, as well as clearly feel the effort and enthusiasm of the staff. At the same time, each survey also brings me a supplementary income.
For me, it’s a triple-value experience: gaining deeper industry insights, expanding my product knowledge, and earning a supplementary income. It is truly a rewarding and worthwhile experience.