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Company Name MS&Consulting Co., Ltd. |
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Business Overview Specialized research and management consulting focused on enhancing customer and employee satisfaction |
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Founded May 16, 2008 |
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Stock listing Tokyo Stock Exchange (Securities Code: 6555) |
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Headcount 151 (Excluding part-time employees, as of end-February 2025) |
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Annual Client Base 909 (As of end-February 2025) |
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Capital Stock JPY 78,000,000 (As of end-February 2025) |
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Headquarters Kodenmacho-shinnihonbashi Bld., 4-9 Nihonbashi-kodenmacho, Chuo, Tokyo 103-0001 Japan |
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Representative Director Hidetoshi Tsuji |
MS&Consulting Co.Ltd. is a research and consulting firm with a mission to create a spiritually rich society. As a partner in business improvement for the service industry, we help clients enhance customer satisfaction and employee engagement through a fusion of science, data, and the theory of customer interaction.
In the service industry, customer satisfaction is closely tied to employee satisfaction. Based on the service profit chain concept, we provide services that support our clients' medium to long-term growth by connecting customer service improvements with higher job satisfaction and profitability.
Our core business is mystery shopping research and consulting service for consumer-facing businesses. We have the industry's largest track record in Japan, conducting over 200,000 surveys annually and a cumulative total of 2.87 million employee satisfaction surveys. (As of end-February 2025).
We are dedicated to fostering the growth of our client companies and the service industry through a strategic Industry-Academia-Government collaboration. Our strengths include organizational and workplace improvement consulting powered by Big Data, bolstered by joint research with the National Institute of Advanced Industrial Science and Technology (AIST) since 2015, and various initiatives with the Ministry of Economy, Trade and Industry (METI) and other government agencies and industry organizations.
| MS&Consulting Co., Ltd. (Headquarters)
Kodenmacho-shinnihonbashi Bld., 4-9 Nihonbashi-kodenmacho, Chuo, Tokyo 103-0001 Japan |
| Contact form (for B2B support, quotations or more information):
https://req.msandc.co.jp/form/english |
| Email (for mystery shopper support):
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| LinkedIn:
https://www.linkedin.com/company/msc-global |
| MS&Consulting Taiwan Co., Ltd.
Levels 9-10, No.156, Sec.3, Minsheng E.Rd., Songshan Dist., Taipei City 105402, Taiwan (R. O. C.) |
| MS&Consulting Thailand Co., Ltd.
SĐT: +66-2-104-9236-388 Exchange Tower Building, 29th Floor Room Nos. 2907-2904, Sukhumvit Road,Klong Toei Sub-district, Klong Toei District, Bankok. |